TERMS AND CONDITIONS

Welcome to ICT Inter Change Transfer LTD, an online platform designed to provide financial solutions for international individuals residing and working in Israel (the “Service”). The Service is accessible via our website (https://www.ictisrael.com/), mobile application, and web application (https://app.ict-transfer.com/) (collectively, the “Website” and the “App”). These platforms are operated and managed by ICT Inter Change Transfer LTD, located at 32 Sokolov Herzliya Israel (Registration number 515634236 ) and its affiliates (“ICT Inter Change Transfer LTD,” “we,” or “us”).

ICT Inter Change Transfer LTD holds a license as an electronic money institution and is subject to supervision by the Ministry of Treasury (relation no., see register here) as well as the Israel Financial Markets (IFM).

Overview of the Service

ICT Inter Change Transfer LTD provides users with an electronic money account, potentially linked to an IBAN (“User Account”), which facilitates depositing, transferring, and receiving funds in accordance with these Terms.

Key Points for Convenience

Below is a summary of the key aspects of these Terms of Service. This summary is intended for ease of reference and does not replace the full Terms.

Eligibility to Use the Service.
Only individuals aged 18 or older with full legal capacity may use the Service.
Registration Process.
To access the Service, you must register and agree to these Terms. During registration, you are required to provide specific details for identification and verification.
Non-Commercial Use.
The Service is intended solely for personal use and not for any commercial purposes.
Compliance with Laws.
You agree to use the Service lawfully and in compliance with all relevant legal and regulatory requirements, as well as these Terms.
Depositing and Transferring Funds.
You may deposit and transfer funds to designated recipients through the Service. However, ICT Inter Change Transfer LTD reserves the right to decline deposits or transfer requests at its sole discretion if they conflict with these Terms or any legal obligations.
Privacy Protection.
We are committed to protecting your personal information, as detailed in our Privacy Policy, which is incorporated into these Terms by reference.
Intellectual Property.
All rights, including intellectual property rights, in the Service are owned by ICT Inter Change Transfer LTD.
Limitation of Liability.
To the fullest extent permitted by law, ICT Inter Change Transfer LTD is not responsible for indirect damages or losses arising from the use of the Service. Liability for direct damages is limited.
Governing Law and Jurisdiction.
These Terms are governed by Israel law and subject to the exclusive jurisdiction of the courts in Tel Aviv, without affecting your statutory rights. Complaints can also be submitted to the Financial Services Complaints Tribunal .
Contact Information.
For any questions regarding the Service, you can reach us at [email protected], [email protected],

Full Terms of Service

Please review these Terms of Service carefully. By signing up for the Service via the Website or the App, you accept and agree to comply with these Terms. If you do not accept the Terms, you may not register for or use the Service. If requested, we will provide you with a copy of these Terms via email, printed on paper, or another durable medium. We communicate with users primarily in English.

1. Definitions

1.1. “Registered User,” “User,” or “you” – Refers to an individual who has successfully signed up for the Service under these Terms.

1.2. “Recipient” – A person or any other legal entity that obtains funds sent by a User through the Service.

1.3. “Delivery Point” – A location or service where a Recipient can access, withdraw, or otherwise receive money transferred by a User.

1.4. “Transaction” – Any activity conducted by a User through the Service, including initiating a money transfer.

1.5. “Prohibited Purpose” – Any usage of the Service not expressly permitted by these Terms, such as:
(i) engaging in activities that violate applicable laws or regulations of the origin or destination of the transfer;
(ii) transferring funds derived from illegal activities;
(iii) transferring funds to support unlawful operations;
(iv) holding or moving funds to evade mandatory reporting requirements;
(v) avoiding confiscation by law enforcement authorities;
(vi) acting in defiance of court orders;
(vii) transferring funds to third parties offering similar services (e.g., other remittance providers or e-money accounts in your name); or
(viii) engaging in transactions connected to: tobacco, prescription medications, weapons, pornography, adult materials, escort or massage services, unauthorized pawnshops, content promoting violence, hate, or racism, counterfeit products, gambling (including lotteries, sports betting, and casino games, whether online or offline), goods or services that encourage unlawful activities, multi-level marketing schemes, pyramid selling, Ponzi schemes, “get rich quick” plans, high-yield investment programs, cryptocurrency exchanges, foreign exchange services, stock brokerage, or products infringing on third-party intellectual property rights.

2. Who Can Use the Service?

The Service is exclusively available to Registered Users. Individuals who do not meet the criteria to become Registered Users are not eligible to use the Service. To qualify as a Registered User, you must be at least 18 years old, possess full legal capacity, and register as an individual.

3. Registration and Account Setup

3.1. To access the Service, you need to complete a registration process through the Website or App. As part of this process, ICT Inter Change Transfer requires the following details:

3.1.1. Full legal name.
3.1.2. A valid passport number or equivalent identification document acceptable to ICT Inter Change Transfer.
3.1.3. A digital copy of the passport or equivalent identification document.
3.1.4. Current permanent address.
3.1.5. Phone number.
3.1.6. Active email address.
3.1.7. Additional details as requested by ICT Inter Change Transfer.

3.2. ICT Inter Change Transfer may use various methods to validate the information you provide, including sending verification codes to your phone or email or using facial recognition technology to confirm your identity.

3.3. ICT Inter Change Transfer may request further documentation, obtain additional identification details, or consult third-party data sources (in compliance with applicable laws) to confirm your identity and validate your account.

3.4. ICT Inter Change Transfer is not obligated to approve any registration request and reserves the right to reject applications at its discretion. Reasons for rejection may include, but are not limited to:

(a) Failure to meet eligibility requirements under these Terms.
(b) Providing incomplete, false, or misleading information.
(c) A suspected breach of legal or regulatory obligations by approving the registration.

3.5. Approval and activation of your User Account by ICT Inter Change Transfer is mandatory to access the Service.

3.6. During the registration process, ICT Inter Change Transfer will assign a username (such as your phone number or email address) and allow you to set a password. All actions taken using these credentials will be considered as performed by you. Alternatively, registration may be completed using a third-party account (e.g., Google, Facebook).

3.7. Users are prohibited from creating multiple accounts.

4. Permissible Use of the Service

4.1. The Service is intended solely for personal, non-commercial purposes.

4.2. Users are prohibited from:

Disrupting, interfering with, or overburdening the Service’s functionality.
Compromising the security of the Service, Website, or App, or exposing vulnerabilities to third parties.
Circumventing or manipulating the Service’s features, enabling unauthorized functionalities, or exploiting undocumented options.
Using automated systems (e.g., bots, crawlers) to extract data from the Service.
Collecting or processing personal information of other Service Users without consent.

5. Security Responsibilities

As a User, you agree to:

Maintain the confidentiality of your username and password.
Prevent unauthorized third-party access to your account, payment card, or other login methods.
Regularly review your User Account, at least monthly, for any unusual activity.
Implement strong security measures on your devices, such as anti-virus and anti-malware protection.

If you become aware of unauthorized access to your account, you must notify ICT Inter Change Transfer immediately. Upon notification, ICT Inter Change Transfer will block your account as soon as feasible. If you fail to report unauthorized use promptly, you may be liable for losses incurred by ICT Inter Change Transfer as a result of such unauthorized access.

6. User Account

6.1. Your User Account is for your personal use only. You agree to use it exclusively for your own purposes, in line with these Terms and applicable legal requirements.

6.2. You can access your User Account through the Website or the App using your unique username and password.

6.3. Through your User Account, you may deposit funds as outlined in Section 7, transfer money as described in Section 8, or perform other actions as permitted by us from time to time.

6.4. Your User Account operates as an electronic money account (e-money) and is not equivalent to a bank account. Deposits made into your User Account do not earn interest. ICT Inter Change Ltd provides a virtual international bank account number (IBAN) linked to your User Account, which you can use to send and receive payments in a manner similar to traditional bank accounts, as explained in these Terms.

6.5. We reserve the right to suspend your User Account at any time and for any reason. Examples of scenarios where ICT Inter Change Ltd might restrict access to your account include, but are not limited to:

A violation of these Terms.
Suspected fraudulent or illegal use of the account or activity that appears unusual or suspicious.
Actions that conflict with our risk management policies or acceptable use guidelines.
Failure to provide requested information, or submission of false, incomplete, or incorrect details.
Security concerns or reasonable belief that your account has been compromised.

Account restrictions may be applied without prior notice. While your account is suspended, you may be unable to access all or part of your funds until we deem it appropriate to lift the suspension.

7. Depositing Funds

7.1. If you are a registered user, you can deposit money into your User Account. Additionally, incoming wire transfers sent to the virtual IBAN associated with your User Account can also be received.

7.2. Deposits can be made by topping up your e-money account using the payment methods made available by ICT Inter Change Ltd. Once a deposit is accepted, the balance of your User Account will be updated. You can view the new balance through the Website or App. Deposits or incoming wire transfers credited to your account will be processed no later than the end of the business day when the funds are received.

7.3. All funds credited to your User Account are contingent upon ICT Inter Change Ltd successfully receiving the payment. If funds are credited to your account before they are finalized, ICT Inter Change Ltd retains the right to reverse the transaction without notice if the payment does not clear or if it is later revoked or needs to be refunded.

7.4. ICT Inter Change Ltd may impose restrictions on deposits or decline them at its sole discretion. For example:

Deposits may be limited to certain currencies or specific payment methods, such as restricting deposits to local currency only.
Deposits may be rejected if they do not comply with these Terms or if they violate legal or regulatory requirements.

7.5. You may request a refund of your User Account’s balance to the original bank account or payment method used to make the deposit. However, the balance may be withheld if required by law or regulation.

8. Transfer Requests

8.1. If your User Account has sufficient funds, you may request to transfer money to designated Recipients (“Transfer Request”). Transfers can be made either outside the Single European Payments Area (non-SEPA Transfers) or within SEPA (SEPA Transfers). SEPA countries currently include EU members, the UK, Norway, Iceland, Liechtenstein, Monaco, San Marino, and Switzerland.

Non-SEPA Transfers

8.2. For a non-SEPA Transfer, you must provide the following:

The Recipient’s details as requested by ICT Inter Change Ltd on the Website or App, including name, phone number, address, bank account information, and any other required details.
The transfer amount, which must not exceed the balance in your User Account or the maximum transfer limits established by ICT Inter Change Ltd. There may also be limits on the total amount of all transfers over a certain time period, which may vary based on regulations or other requirements.
Confirmation that the Recipient is a person with whom you have a personal connection.

ICT Inter Change Ltd is not obligated to verify the accuracy of the details provided in your Transfer Request.

8.3. Non-SEPA Transfers typically take 1–2 business days to process, but delays may occur due to circumstances beyond ICT Inter Change Ltd’s control.

8.4.

For a non-SEPA Transfer, you must provide:

The Recipient’s details as required by ICT Inter Change Transfer Ltd on its Website or in the App. This may include their name, IBAN, and any additional information specified by ICT Inter Change Transfer Ltd.
The amount to be transferred. This amount must not exceed the maximum transfer limits set by ICT Inter Change Transfer Ltd from time to time, and it must not surpass the available balance in your User Account. ICT Inter Change Transfer Ltd may also impose restrictions on the total sum of all Transfer Requests during a specified period. These limits may be modified periodically at ICT Inter Change Transfer Ltd’s sole discretion, whether due to regulatory demands or requirements from Third-Party Service Providers.
A confirmation that the Recipient is someone with whom you share a personal relationship.
ICT Inter Change Transfer Ltd is under no obligation to verify the accuracy of the details provided in the Transfer Request.

8.5.

For a SEPA Transfer, we ensure that the funds will be delivered to the Recipient’s payment service provider by the end of the business day following our acceptance of your Transfer Request.

All Transfer Requests

8.6. Unless stated otherwise by ICT Inter Change Transfer Ltd, the funds will be converted to the local currency of the Recipient’s country of residence. The applicable exchange rate and the amount after conversion will be displayed when you create the Transfer Request. A detailed breakdown of all service fees, charges, and taxes will also be shown at that time.

8.7. By submitting a Transfer Request, you authorize the execution of the Transaction. It is your responsibility to verify that the Transaction has been carried out correctly and in full.

8.8. We reserve the right to decline a Transfer Request at our discretion. Examples of when we might refuse include:

Insufficient funds in your User Account. ICT Inter Change Transfer Ltd does not provide credit unless explicitly agreed. Transfers are only permitted when the account balance covers the full Transaction amount.
Reasonable grounds to believe that the Transfer Request violates these Terms or any applicable legal or regulatory requirements in the User’s or Recipient’s jurisdiction.
Non-compliance with these Terms at any time.

ICT Inter Change Transfer Ltd may impose additional conditions, modify service availability, or withdraw certain features as required by regulatory changes or risk management practices. If we reject a Transfer Request, we will inform you of the refusal, provide an explanation (where permitted by law), and outline steps to resolve the issue.

8.9. Once a Transfer Request is submitted, it is final and cannot be canceled unless prior approval is obtained from ICT Inter Change Transfer Ltd. You agree to waive any claims or demands against ICT Inter Change Transfer Ltd relating to a cancellation request.

8.10. After a Transfer Request is received, ICT Inter Change Transfer Ltd will make reasonable efforts to transfer the specified amount to the designated Recipient. If a Transfer Request is received outside of our business hours or during national holidays (in Israel or the Netherlands), it will be processed on the next business day.

8.11. Your User Account will not be charged until the funds are transferred.

8.12. All Transfer Requests will remain accessible in the App for at least 12 months.

If you need this information separately, you can request it via email at [email protected]. or [email protected] Phone (972) 09-0547499 Requests are free of charge if not made more than once per month.

9. Final Confirmation

9.1. Once the funds have been delivered to the Recipient’s account or the Delivery Point, ICT Inter Change Transfer Ltd will issue a confirmation (“Final Confirmation”) verifying that the specified amounts have been transferred. For SEPA Transfers, this confirmation will appear as a record in your User Account within the App.

9.2. For non-SEPA Transfers, the Final Confirmation relies on information received from the Recipient’s bank or the Delivery Point. ICT Inter Change Transfer Ltd is not responsible for inaccuracies in this information. The Final Confirmation will include:

A reference number for the transfer, if applicable, along with an electronic invoice.
Confirmation of the exact amount transferred.
Details of the Delivery Point where funds can be collected, or confirmation of the bank where the funds were deposited, as specified in the Transfer Request.

9.3. You are required to review the Final Confirmation promptly for any errors or inaccuracies. Notify ICT Inter Change Transfer Ltd immediately by phone and email if:
(i) The transfer has not reached the Recipient within three business days of the Transfer Request approval, or
(ii) The Transaction has been executed incorrectly.

10. Currency Conversion

10.1.
If the performance of a Transfer Request, withdrawal of money, any other instruction of the User, or action by ICT Inter Change Ltd, require that funds be converted from one currency to another, ICT Inter Change Ltd shall do so, and the User hereby agrees to such conversion.

10.2.
ICT Inter Change Ltd shall convert funds at exchange rates published on its App at the time the Transfer Request is made. You acknowledge and agree that such exchange rates may be subject to constant changes. When you approve an instruction to ICT Inter Change Ltd that involves a currency conversion, you thereby accept the currency exchange rate that is published on the App or website at that time.

10.3.
Currency conversion fees are detailed on the Website and the App and are periodically updated. These fees are always displayed when you give an instruction that involves a currency conversion.

10.4.
The user hereby irrevocably waives any claim or demand against ICT Inter Change Ltd regarding the exchange rates offered by ICT Inter Change Ltd or available to the Users through the Service.

Safeguarding

ICT Inter Change Ltd is legally required to safeguard funds received from clients. To ensure this, any funds received from you will be placed in segregated bank accounts to protect them in case ICT Inter Change Ltd is unable to settle its debts or goes bankrupt. As required by law, these accounts may be held in the name of the Stichting ICT Inter Change Ltd Foundation, registered at the company’s address, with whom ICT Inter Change Ltd has an exclusive agreement for managing and holding customer funds. You acknowledge and agree that you have no contractual relationship with the Foundation and hold no claims against it. The involvement of the Foundation does not alter any rights or obligations of ICT Inter Change Ltd under this agreement.

Liability

12.1.
ICT Inter Change Ltd will not be liable for any indirect, special, punitive, exemplary, statutory, incidental, or consequential damages, or any similar losses, including but not limited to business profit or revenue loss, loss of privacy, business interruption, or loss of business information, arising out of or in connection with these terms or the use of, or inability to use, the service (even if ICT Inter Change Ltd has been informed of the possibility of such damages).

12.2.
In any case, the total liability of ICT Inter Change Ltd under these terms will not exceed: (i) the amount of the most recent transfer in dispute, or (ii) if no dispute is related to specific transfers, the total fees paid by the user in the last 12 months to ICT Inter Change Ltd.

12.3.
The user agrees to notify ICT Inter Change Ltd of any claims or actions under or related to these terms promptly, and no later than twelve (12) months from the occurrence of the event. Failure to provide timely notice will be considered a waiver of the claim or action.

12.4.
Notwithstanding the above, ICT Inter Change Ltd is liable for the proper execution of SEPA transfers, provided the user has made a transfer request in line with these terms. If a SEPA transfer is executed incorrectly or without the user’s consent, or not executed at all, we will immediately refund the transfer amount and restore the user account to its original state, as if the incorrect or unapproved transfer had not occurred.

12.5.
You must notify us promptly in the event of an incorrect, unapproved, or failed transfer request execution. If you fail to notify us within thirteen months of the debit, we are not obligated to refund the amount.

12.6.
ICT Inter Change Ltd is not liable for non-execution or incorrect execution of a transfer if the user or recipient provided incorrect information. In case of an incorrect transfer request, you may request assistance in tracing the transfer and taking reasonable steps to recover the funds. However, we cannot guarantee that the funds will be returned.

12.7.
ICT Inter Change Ltd may engage third parties in connection with our services. ICT Inter Change Ltd will not be held liable for any acts or omissions of third parties, unless ICT Inter Change Ltd would be liable for such actions under these terms if it had performed them itself.

Term and Termination

13.1.
You can terminate your use of the service at any time by uninstalling the app, ceasing its use, and notifying ICT Inter Change Ltd via email or other available methods. In this case, your user account will be terminated once all outstanding transfer requests are completed. ICT Inter Change Ltd may terminate this agreement for any reason with at least sixty (60) days’ notice. You can withdraw any remaining funds within 20 business days following the termination notice. Any remaining funds may be claimed as per Clause 7.5, subject to regulatory requirements. No fees will be charged for the termination of services.

13.2.
If you breach any of these terms or the third-party service providers’ terms, ICT Inter Change Ltd may suspend or terminate your use of the service immediately, with no liability for the suspension or termination. We will notify you as soon as possible.

13.3.
Without limiting the above, we may suspend or terminate your use of the service at our discretion. Examples of reasons for suspension or termination include:

If we suspect you are using the service for prohibited purposes;
If you violate these terms;
If you fail to provide required information or provide inaccurate or incomplete information;
If your use of the service does not comply with legal or regulatory requirements (including those of the recipient’s country);
If we are required to do so by law or a third-party service provider;
If your account is frozen for at least thirty days;
If your account is blocked under any Clause

Your Representations and Warranties. You represent, warrant, and undertake the following:

A.1. You (i) are at least 18 years of age; (ii) are not declared bankrupt, insolvent, or legally unfit and were not appointed a legal guardian; (iv) are not limited by any applicable law or obligation to use the Service; and (v) will use the Service only in accordance with applicable law and these Terms, and not for Prohibited Purposes.

A.2. You are acting on your own behalf and not on behalf of any other person or party. You will only make use of the Services for personal use and not for business purposes.

A.3. You are not a government official or representative, or a family member or a close associate of such government official or representative.

A.4. All information you provide during registration to the Service and when you use the Service is true, accurate, correct, current, and complete. You undertake to maintain and promptly update all information you provide to ICT Inter Change Transfer Ltd. and to keep it true, accurate, current, correct, and complete at all times.

A.5. To provide ICT Inter Change Transfer Ltd. with any additional information and documents it may require in connection with the Service (including in order to confirm your identity, the identity of and relationship with Recipients, purpose of the account or to verify any information or request you made).

A.6. To pay ICT Inter Change Transfer Ltd. all fees, costs, expenses, charges, and commissions, as specified in the Website or App. ICT Inter Change Transfer Ltd. may deduct such fees, costs, expenses, charges, and commissions from any amount you deposit in your User Account.

A.7. Solely bear and pay all amounts, fees, commissions, taxes, and other payments, whether mandatory or voluntary, applicable to your use of the Service (including those which apply to the Recipient and the Recipient’s bank account).

Partners and Service Providers (Applicable only to customers onboarded before Feb 8, 2023)

B.1. In order to provide the Service, ICT Inter Change Transfer Ltd. may cooperate with and use the services of third-party service providers including banks, financial institutions, money services providers, and others.

B.2. Certain third-party service providers may provide you some financial services, directly, through the Service (“Third-Party Service Providers”). A list of Third-Party Service Providers can be found here. ICT Inter Change Transfer Ltd. may update the list from time to time. The following terms apply to services provided by Third-Party Service Providers.

B.2.1. Use of services provided by Third-Party Service Providers may require your acceptance of their terms of service, which can be found in the link above.

B.2.2. The responsibilities, obligations, and liabilities of Third-Party Service Providers are only as indicated in their respective terms of service.

B.2.3. ICT Inter Change Transfer Ltd. may share your information with relevant Third-Party Service Providers for the purpose of providing the Service, including information regarding the identification and verification of your identity;

B.2.4. ICT Inter Change Transfer Ltd. may accept payment orders and other instructions given by you via a Third-Party Service Provider and apply such instructions to your User Account, including but not limited to debiting your User Account for payment instructions given via a Third-Party Service Provider.

B.3. As of the end of 28 April 2023, ICT Inter Change Transfer Ltd. will no longer support existing debit cards held by Users, and will no longer issue new debit cards. Users will continue to have access to User Accounts, even without a valid debit card connected to your User Account.

Record keeping

C.1. We keep records of the Services, your User Account and the rights and obligations under these Terms. Our records serve as conclusive evidence in our relationship with you. However, you may provide evidence to the contrary.

C.2. The law prescribes the period for which we must keep our records. Upon expiry of the legal record keeping period, we may destroy our records.

Payment initiation service / account information service

Licensed third parties may gain access to your User Account if that third party provides you with a payment initiation service (such party a “payment initiation service provider” or “PISP”) or account information service (such party an “account information service provider” or “AISP”) for which the PISP or AISP party has a license. ICT Inter Change Transfer Ltd. does not have an agreement or cooperation with such parties, but is required by law to cooperate with instructions you give via such PISPs and AISPs. When making use of a PISP, you can give payment instructions on your User Account via the PISP. When making use of an AISP, you access your account information on your User Account via the AISP. A PISP and AISP can only provide such services to you if you give that party your permission for such service and to access your User Account. If you have any questions or complaints in respect of such a service, please contact the relevant service provider.

In certain circumstances, we may refuse to cooperate with a request made via a PISP or AISP, for instance if we suspect that such party does not have the correct license or if we have reason to believe that the third party is involved in fraudulent transactions or you have not actually authorized the transactions/instructions.

Privacy

We respect your privacy. Our Privacy Policy, which is incorporated into these Terms by reference, explains the privacy practices of the Service.

Intellectual Property

All rights, title, and interest in and to the Service, including without limitation, patents, copyrights, trademarks, trade names, service marks, trade secrets, and other intellectual property rights and any goodwill associated therewith, are the exclusive property of ICT Inter Change Transfer Ltd. and its licensors.

ICT Inter Change Transfer Ltd. grants you a personal, non-transferable, non-sublicensable, limited time license to use the Website and the App for as long as you are a Registered User of the Service, only in order to use the Service.

Unless expressly permitted in these Terms, you may not copy, distribute, display or perform publicly, sublicense, decompile, disassemble, reduce to human-readable form, execute publicly, make available to the public, adapt, make commercial use of, process, compile, translate, sell, lend, rent, reverse engineer, combine with other software, modify or create derivative works of the Website or App or any part thereof, either by yourself or by a third party on your behalf, in any way or by any means.

You may not adapt or otherwise use, including in any Internet domain name, any name, mark, or logo that is similar to our marks and logos. You must refrain from any action or omission which may dilute or tarnish our goodwill.

Changes and Availability

G.1. We may revise these Terms, including – but not limited to – fees and charges, in whole or in part, at any time by providing you at least two (2) months prior notification of the amended Terms, by e-mail to the address we have on file for your User Account. In the event that you do not wish to accept such changes, you may terminate the use of the Services free of charge, as provided for in these Terms. If you have not indicated that you do not want to accept the amended Terms, you are deemed to have accepted the new Terms after the two-month notice period has expired. It is your responsibility to review your email account for such notifications.

G.2. A change of our Terms may take immediate effect if the change of the Terms is to your benefit, a result of changes to law and regulations, a ruling by a court (or similar body), or action by regulators. We will inform you as soon as possible if we make such a change.

G.3. We may, at any time and without prior notice change the layout, design, scope, features or availability of the Service. We may, at any time and without prior notice, change the exchange rates.

G.4. The availability, functioning, quality and functionality of the Service depend on various factors, including software, hardware and communication networks, which may be also provided by third parties, at their responsibility. These factors are not fault-free.

Set-off

H.1. We may set-off all amounts you owe us against all amounts we owe you at any time. We may also apply our right to set-off if:

a) the amount you owe us is not due and payable;
b) the amount we owe you is not due and payable;
c) the amounts to be set-off are not in the same currency; or
d) the amount you owe us is conditional.

H.2. If we make use of our set-off right, we will inform you in advance or otherwise as soon as possible thereafter.

H.3. Amounts in different currencies are set off at the exchange rate on the date of set-off.

Indemnification

To the maximum extent permitted by law, you will indemnify, defend and hold harmless at your own expense, ICT Inter Change Transfer Ltd and its shareholders, directors, officers, employees, consultants and affiliates, from and against any damages, loss, costs and expenses, including attorney’s fees and legal expense, resulting from any claim, allegation or demand, connected with your use of the Service, your breach of these Terms or any rules or regulations applicable to the Service.

External Content

J.1. You acknowledge that from time to time ICT Inter Change Transfer Ltd may provide you with certain content, including commercial messages, by way of telephone text messages, e-mails or any other means of communication. You expressly consent to receive commercial messages from ICT Inter Change Transfer Ltd or others on its behalf. At any time, you may withdraw your consent and notify us that you refuse to receive commercial messages, altogether or of specific kind, by sending a notice of consent withdrawal. The channels through which you may send such notice will be detailed in the commercial messages you may receive.

J.2. The Service may contain content provided by third parties or links to external websites (“External Content”). External content may be subject to different terms of use or privacy policies. ICT Inter Change Transfer Ltd does not assume any responsibility or liability for such External Content.

Application Marketplace

K.1. The following terms apply if you downloaded the App from Apple’s App Store. You and us agree and acknowledge as follows:

K.2. These Terms are concluded between yourself and us, and not with Apple Inc. (“Apple”). Apple is not responsible for the App. In the event of a conflict between these Terms and the Usage Rules set forth for Licensed Applications (as defined in the App Store Terms of Service) or the App Store Terms of Service as of the Effective Date (that is when you indicated your agreement to be bound by these Terms, by clicking the appropriate button), the Usage Rules or the App Store Terms of Service will prevail. If any provision of these Terms is less restrictive than the corresponding provision of the Usage Rules or the App Store Terms of Service, the Usage Rules or the App Store Terms of Service will prevail.

K.3. You may use the App on an iPhone or an iPad that you own or control. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

K.4. Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation.

K.5. In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s IP Rights, Apple will not be responsible for the investigation, defense, settlement and discharge of any such infringement claim.

K.6. Apple and Apple’s subsidiaries are third party beneficiaries of these Terms. Upon Your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.

K.7. If you downloaded the App from a different application marketplace, other third parties may be beneficiaries of these Terms, pursuant to those marketplace’s terms. Such other third parties are not responsible for providing maintenance and support services with respect to the App.

Complaints, Governing law & jurisdiction

L.1. ICT Inter Change Transfer Ltd has an internal complaint procedure for complaints relating to the use of its services. If you have a complaint about our Services or you feel we do not comply with these Terms, please contact us through [email protected] or [email protected]. We will undertake all reasonable efforts to reply to you adequately and no later than fifteen (15) business days of receipt of the complaint. If we are unable to reply within such a period for reasons beyond our control, we will notify you of the delay and the reasons and the deadline for a final reply. At no point shall this deadline exceed 35 business days.

L.2. If the complaint cannot be resolved within four weeks to your satisfaction, you may resort to the Financial Services Complaints Tribunal , but only in the event that we have informed you of our final position on the matter. You may also file any legal proceedings with the competent courts.

L.3. Regardless of incorporation or where you access or use the Service from, these Terms, your use of the Service and your activity in connection with ICT Inter Change Transfer Ltd, will be governed by and construed in accordance with the laws of the Israel, excluding any otherwise applicable rules of conflict of laws which would result in the application of the laws of a jurisdiction other than Israel, except for as subject to your local statutory rights.

L.4. The exclusive jurisdiction and venue of any action, suit or legal proceedings, with respect to the Service, these Terms or ICT Inter Change Transfer Ltd, shall be in the competent courts located in the district of Tel Aviv, Israel, without prejudice to your right as permitted by law to also initiate such action or proceeding before the competent courts in your country of residence.

General

M.1. Assignment. You may not and cannot assign or transfer your rights and obligations under these Terms without our prior written consent. Any attempted or actual assignment by you, without our prior written consent, shall be null and void. You may furthermore not pledge or otherwise vest a security interest in your User Account without our prior written consent.

We may assign these Terms in their entirety, including all right, duties, liabilities and obligations therein, upon notice to you and without obtaining your further specific consent, to a third-party, upon a merger, acquisition, change of control or the sale of all or substantially all of its equity or assets relating to the Agreement. By virtue of such assignment, the assignee assumes our stead, including all right, duties, liabilities and obligations, and we are irrevocably released therefrom.

M.2. Severability. If any provision of these Terms is held to be illegal, invalid, or unenforceable by a competent court, then the provision shall be performed and enforced to the maximum extent permitted by law to reflect as closely as possible, the original intention of that provision, and the remaining provisions of these Terms shall continue to remain in full force and effect.

M.3. Interpretation. The section headings in these Terms are included for convenience only and shall take no part in the interpretation or construing of these Terms. Whenever used in these Terms, the term “Including”, whether capitalized or not, means without limitation to the preceding phrase. All examples and e.g. notations are illustrative, not exhaustive.

M.4. Entire agreement. These Terms constitute the entire agreement between you and ICT Inter Change Transfer Ltd concerning the subject matter herein and supersede all prior and contemporaneous negotiations and oral representations, agreements and statements.

M.5. Waivers. No waiver, concession, extension, representation, alteration, addition or derogation from these Terms by us, or pursuant to these Terms, will be effective unless consented to explicitly and executed in writing by our authorized representative. Failure on our part to demand performance of any provision in these Terms shall not constitute a waiver of any of our rights under these Terms.

M.6. Contact us. At any time, you may contact us with any question that you may have with respect to the Service, at: [email protected], [email protected]

G.3. We may, at any time and without prior notice, change the layout, design, scope, features, or availability of the Service. We may, at any time and without prior notice, change the exchange rates.

G.4. The availability, functioning, quality, and functionality of the Service depend on various factors, including software, hardware, and communication networks, which may be provided by third parties, at their responsibility. These factors are not fault-free.

Set-off

H.1. We may set-off all amounts you owe us against all amounts we owe you at any time. We may also apply our right to set-off if:

a) the amount you owe us is not due and payable;
b) the amount we owe you is not due and payable;
c) the amounts to be set-off are not in the same currency; or
d) the amount you owe us is conditional.

H.2. If we make use of our set-off right, we will inform you in advance or otherwise as soon as possible thereafter.

H.3. Amounts in different currencies are set off at the exchange rate on the date of set-off.

Indemnification

To the maximum extent permitted by law, you will indemnify, defend, and hold harmless at your own expense, ICT Inter Change Transfer Ltd. and its shareholders, directors, officers, employees, consultants, and affiliates, from and against any damages, loss, costs, and expenses, including attorney’s fees and legal expenses, resulting from any claim, allegation or demand, connected with your use of the Service, your breach of these Terms, or your violation of applicable law or regulation.J. External Content

Application Marketplace

K.1. The following terms apply if you downloaded the App from Apple’s App Store. You and us agree and acknowledge as follows:

K.3. You may use the App on an iPhone or an iPad that you own or control. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

Complaints, Governing law & jurisdiction

L.1. ICT Inter Change Transfer Ltd has an internal complaint procedure for complaints relating to the use of its services. If you have a complaint about our Services or you feel we do not comply with these Terms, please contact us through [email protected] or [email protected]. We will undertake all reasonable efforts to reply to you adequately and no later than fifteen (15) business days of receipt of the complaint. If we are unable to reply within such period for reasons beyond our control, we will notify you of the delay and the reasons and the deadline for a final reply. At no point shall this deadline exceed 35 business days.

L.2. If the complaint cannot be resolved within four weeks to your satisfaction, you may resort to the Financial Services Complaints Tribunal, but only in the event that we have informed you of our final position on the matter. You may also file any legal proceedings with the competent courts.

L.3. Regardless of incorporation or where you access or use the Service from, these Terms, your use of the Service and your activity in connection with ICT Inter Change Transfer Ltd, will be governed by and construed in accordance with the laws of the Netherlands, excluding any otherwise applicable rules of conflict of laws which would result in the application of the laws of a jurisdiction other than the Netherlands, except for as subject to your local statutory rights.

General

M.6. Contact us. At any time, you may contact us with any question that you may have with respect to the Service, at: [email protected], [email protected]